Help and frequently asked questions
OléoCote FAQ
Find answers to common questions about OléoCote, professional accounts, producer profiles, listings, messaging, market prices and B2B services.
Platform
What is OléoCote?
OléoCote is a professional platform dedicated to the olive oil market. It helps users follow market prices, discover producers, publish listings and develop B2B contacts.
Who is OléoCote designed for?
OléoCote is designed for olive oil producers, mills, buyers, importers, distributors, traders, brokers and other professionals in the olive oil sector.
Is OléoCote only for professionals?
The platform is mainly designed for B2B use. Some public pages can be accessed freely, while features such as listings, dashboards and messaging require an account.
Accounts and profiles
How can I create an account?
You can create an account from the registration page by entering your company name, email, password, country and account type.
Why is my profile not visible in the directory?
The producer directory only displays validated producer profiles. After registration, a profile may remain pending until it is validated by the administration.
What is a verified producer?
A verified producer is a profile that has been reviewed and validated by the OléoCote administration. This improves trust and quality within the directory.
Can I edit my profile?
Yes. From the Pro Dashboard, you can access your profile page and update your company information, country, role, logo or certifications.
Listings
How can I publish a listing?
Once logged in, go to the Pro Dashboard and open the listings section. You can publish an offer with a title, available volume and indicative price.
Where do my listings appear?
Your listings can appear in your dashboard, on public listing pages and on your producer profile if your profile is visible in the directory.
Can I delete a listing?
Yes. You can delete a listing from the listings management page. A confirmation is requested before deletion.
Are listed prices contractual?
Prices shown on OléoCote are indicative unless otherwise specified. They should be considered as market references or negotiation starting points.
Messaging
How can I contact a producer?
From the producer directory or a producer profile, you can click the contact button. You must be logged in to send a message through the internal messaging system.
Where can I read my messages?
Messages are available in the Pro Dashboard under the messaging section. You can view received messages, sent messages and unread messages.
Is this the same as email?
No. OléoCote messaging is an internal messaging system. Messages are not sent directly to Gmail, Outlook or another mailbox unless email notifications are added later.
Market prices
What does the Market page include?
The Market page displays olive oil price information, indicators, charts and a detailed table of available market quotations.
Are market data guaranteed?
Market data is provided for informational purposes. OléoCote aims to provide useful information but does not guarantee permanent accuracy or completeness.
Can I use the prices for commercial decisions?
Market information can support decision-making, but each professional remains responsible for their own analysis, negotiations and commercial decisions.
Pricing and plans
Is OléoCote free?
Some features are available for free. Pro and Premium offers may be proposed for producers or professionals who need more visibility, tools or services.
Is online payment available?
Online payment may not be available at launch. Professional offers can be requested through the contact page.
How can I request a Pro or Premium offer?
You can visit the Pricing page and contact OléoCote to present your needs and request a suitable professional offer.
Still have a question?
If your question is about your account, a listing, a producer or a professional request, you can contact the OléoCote team.